BlindSpot is a performance intelligence platform for hotels, restaurants, and retail stores. We send anonymous evaluators, score every touchpoint through a proprietary algorithm, and give you a dashboard to track what's actually happening when management isn't watching.
"Room was disappointing" or "food was cold" doesn't tell you the AC was broken, the server forgot the appetizer, or the check-in took 11 minutes. We do.
Staff behave differently when the boss is around. Our evaluators see what happens on a Tuesday night when nobody's looking — at the front desk, on the floor, or behind the counter.
You can't track progress if you never measured where you started. Our algorithm gives you a score — and then tracks every change over time.
If your front desk isn't offering upgrades, your server isn't suggesting appetizers, and your cashier isn't mentioning the loyalty program — that's revenue walking out the door.
An anonymous evaluation, a scored algorithm, and a dashboard to track it all. Here's the breakdown.
Log in anytime. See your scores, department breakdowns, revenue impact estimates, and trend data. No PDFs buried in email — live data you can act on.
Every touchpoint scored, weighted, and indexed. Not a subjective opinion — a repeatable evaluation framework that produces comparable results across properties and quarters.
We don't just say "you should upsell more." We calculate how much you're losing. If your front desk converts upgrades at 2% instead of 8%, we show you the dollar gap.
No simulations. No desk research. A trained evaluator visits your business as a real customer — stays the night, dines at your restaurant, shops your store — and documents everything.
25–40 pages. Photo evidence, timestamped observations, department-by-department scoring, and specific training recommendations. Not fluff — operational intelligence.
One audit is a snapshot. Quarterly monitoring shows trajectory. Did the front desk training actually improve check-in scores? The data answers it.
Our evaluation criteria are built against the service standards of leading global brands across hospitality, dining, and retail. We know what excellence looks like — and we measure your business against it.
Book a demo and we'll walk you through the platform, the algorithm, and what an evaluation looks like for your business.