Every audit covers the complete customer journey — scored through our proprietary algorithm, tailored to hotels, restaurants, and retail stores.
Evaluate operational readiness before opening day. Catch staff gaps, process friction, and experience issues before your first real review.
Recurring evaluations with trend tracking. Your dashboard shows quarter-over-quarter improvement with change attribution.
You tell us about your property — what worries you, what you want measured, what keeps coming up in reviews. Everything stays confidential.
We weight the evaluation criteria for your property type. A boutique inn gets scored differently than a 100-room business hotel. The framework adapts.
A trained evaluator reserves a room, stays the night, tests every service touchpoint, and documents it all in real time. Your staff never knows.
Within 48 hours, your private dashboard populates with scores, department breakdowns, photo evidence, and revenue impact projections.
A strategy call walks through findings. You get a prioritized action plan — what to fix first, what to train, and where the money is.
Competing on experience, not brand. Our data helps you prove and improve that advantage.
From fine dining to fast casual. We evaluate the full dining experience and identify revenue-driving service gaps.
Measure every touchpoint from the shop window to the checkout counter. See what customers actually experience.
Consistent QA across all your locations. Compare performance, identify outliers, and standardize excellence.
Launching soon? Our soft-opening audit catches operational gaps before your first real customer.
Below a 4.3 rating? We diagnose the root causes and build a data-backed recovery plan.
Every audit produces a comprehensive performance report with department-by-department scoring, revenue impact analysis, photo evidence, and a prioritized action plan. Not a PDF that gets filed away — a working document with specific, actionable recommendations.
Book a call and we'll walk you through the evaluation process, the algorithm, and what a report looks like for your type of property.