Large chains have QA departments. Independent businesses have nothing. That's the gap we close.
Large hotel chains have entire QA departments. Major restaurant groups run internal audit programs. National retailers have mystery shopping baked into operations. Independent businesses have nothing.
BlindSpot Reviews exists to close that gap. We built a proprietary evaluation algorithm and a performance dashboard designed specifically for independent hotels, restaurants, and retail stores. The same rigor the big brands use, without the corporate overhead.
Every evaluation is anonymous. Every score is data-driven. Every recommendation is specific enough to implement the same week. We don't write vague reports that collect dust — we deliver operational intelligence that changes how your business runs.
Our evaluators visit like any other customer. No advance notice. No special treatment. That's the point.
Every score comes from the same weighted framework. Consistent, comparable, repeatable.
NDA on every engagement. We never disclose who our clients are or share findings externally.
We don't sell consulting hours. We don't run workshops. We don't have a 90-slide deck about "hospitality transformation."
We send someone to your business. They visit as a real customer. They score everything. You get the data. That's it.
The value isn't in our opinions — it's in the structured, repeatable data that shows you exactly where your guest experience breaks down, what it's costing you, and what to fix first.
Our evaluators visit through standard channels — booking sites, walk-ins, regular shopping. They behave like any customer. No one on your team knows when the evaluation is happening.
Every score is documented with timestamps, photos, and specific observations. During the debrief call, we walk through every finding. If something was a one-off anomaly, we note it — but the data speaks for itself.
From consultation to delivered report, typically 1–3 weeks depending on business type. Dashboard access goes live within 48 hours of the visit.
We evaluate independent hotels, restaurants (fine dining to fast casual), and retail stores. Our platform is designed for any customer-facing business that doesn't already have internal QA infrastructure.
Yes. The evaluation framework is configurable per business type. If your hotel doesn't have a restaurant, we skip F&B. If service speed is your biggest concern at your restaurant, we can weight it heavier. The algorithm adapts.
Never. Every engagement is covered by NDA. Your data, your scores, your report — it's yours. We don't publish findings, share client lists, or use your data in marketing.
We're happy to walk you through the platform, the methodology, and what an evaluation looks like for your business.